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Privacy Policy & Cookies

Privacy Policy & Cookies

  1. Privacy Policy

At Cafédirect we are committed to ensuring the lawful collection and management of personal information. We will always keep your information secure and manage it in accordance with our legal responsibilities under privacy and data protection laws where we operate.

This Privacy Policy provides more information about how we meet these commitments when we process  the “personal” information provided to us by you. By visiting our website or using any of our services, you agree to your personal information being used and disclosed in the manner set out in this privacy policy.

The “personal” information we collect and how we use it

We use the information you give us to keep you up to date with our products and other opportunities which we believe may be of interest to you, and to analyse information in order to improve the service offered by Cafédirect. We may use the information we collect to occasionally notify you about important changes to the website, new services and opportunities, including investment opportunities in Cafédirect. If you would rather not receive this information, you may opt out by emailing info@cafedirect.co.uk; please refer to the ‘Contact’ section at the end of this privacy policy for more details.

To do this we need to know your name and address or e-mail address and date of birth (optional). This allows us to notify you when the information you have requested becomes available. We also ask for your telephone number, which enables us to contact you directly if we have a query about your request. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We may also monitor aggregate customer traffic patterns and site use.

Keeping your information secure

We will keep your information secure as required and manage it in accordance with our legal responsibilities under privacy and data protection laws where we operate. When we no longer need it, we will dispose of it securely.

Providing information to others

We may share information with companies and organisations that process data on our behalf. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

We will only share information with other organisations where we have your permission to do so in accordance with this Privacy Policy, or where we believe it is necessary for a legitimate reason connected with the service we offer.

Cookies

The Cafedirect.co.uk site uses ‘cookies’, including third party cookies to support social media, personalisation and analytics functionality. ‘Cookies’ are small computer files of letters and numbers which are downloaded onto your device and collect information about the way in which you navigate and use the website and internet. We may occasionally use ‘cookies’ to enhance some of the functionality of the website, for example to allow you to share posts on our blog. You can decide to disable your cookies and this will have little impact on your experience of cafedirect.co.uk, but there may be some limitations – for example you won’t be able to share content. It may also affect your experience on other websites.

We use Google Analytics Demographics and Interest Reporting on this site, in order to learn about how visitors use our site. All data is anonymous and we will not facilitate the merging of personally-identifiable information with non-personally identifiable information collected through any Google advertising product or feature. For more information, and to find out how to switch cookies off and opt out of Google Analytics, please refer to our separate Cookies Page.

Access rights and updating your details

You have the right to request a copy of the information that we hold about you. If you think any of the personal information we hold about you is inaccurate, you may also request a correction. You also have a right, in certain circumstances, to require us to stop processing your personal information. In relation to all of these rights, please email or write to us at the address below. Please note that we may charge a small administrative fee for the provision of a copy of your personal information. We may also request proof of identity. In certain circumstances (for example where required or permitted by law) we might not be able to provide you with access to some of your personal information, and we will notify you of the reason.

Third Party Sites

This Privacy Policy only applies to the Cafedirect.co.uk site. If you land on our site from other websites (or move to other sites from our website) you should read their separate privacy policies.

Updates

If we decide to change our privacy policy, we will post those changes on this site so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Contact

If you have any questions about this Privacy Policy, or would like to exercise your rights with respect to your personal information, please contact us via info@cafedirect.co.uk or write to Katrina Pantelli, Head of HR, IT & Office, Cafédirect, Unit 4F, Zetland House, 5-25 Scrutton Street, London, EC2A 4HJ.

  1. Cookies

We may occasionally use ‘cookies‘ to enhance some of the functionality of the website, for example to allow you to share posts on our blog. You can decide to disable your cookies and this will have little impact on your experience of cafedirect.co.uk, but there may be some limitations – for example you won’t be able to share content. It may also affect your experience on other websites. The BBC provides some useful information about cookies, if you’d like to read more about them.

A ‘cookie’ is a small file, typically of letters and numbers, stored by your internet browser. ‘Cookies’ help us provide you with a good experience on our site and allow us to make it more efficient.  We may occasionally use ‘cookies‘ to enhance some of the functionality of the website, for example to allow you to share posts on our blog. You can decide to disable your cookies and this will have little impact on your experience of cafedirect.co.uk, but there may be some limitations – for example you won’t be able to share content.

We use Google Analytics Demographics and Interest Reporting on this site, in order to learn about how visitors use our site. All data is anonymous and we will not facilitate the merging of personally-identifiable information with non-personally identifiable information collected through any Google advertising product or feature. You may opt out of Google Analytics by visiting the the Google Analytics opt-out page.

To manage your cookie settings for all cookies (including preventing all cookies), visit http://www.allaboutcookies.org/manage-cookies/ where you can find a browser-specific approach to identifying, managing and deleting cookies.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You can find more information about the individual cookies we use and the purposes for which we use them set out in the table below: