FAQs

Q: What happens if my payment fails?

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Q: Can I skip, pause or change my subscription?

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Q: How easy is it to cancel?

{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Very easy. You can cancel through your account at any time before your next order is packed, and you won’t be charged for it. We’ll email you before your next order is due, so you’ll always know when it’s coming."}]}]}

Q: How often can I get deliveries?

{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Choose a delivery every 1, 2, 4, 6, 8, 10 or 12 weeks – whatever works best for you. We’ll take care of the rest."}]}]}

Q: Which coffees can I subscribe to, and can I mix them?

{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"You can subscribe to any coffee in our range – and mix and match your favourites in the same subscription."}]}]}

Q: Is there a minimum commitment?

{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"No. There’s no minimum commitment, so you can enjoy one delivery or keep your subscription going for as long as you like. You can cancel whenever you need to."}]}]}

Q: How much do I save if I subscribe?

{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"You’ll save 15% on every bag, with the discount automatically applied to every delivery for as long as you subscribe."}]}]}

Q: What if my order is late, damaged or wrong?

{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"We’re sorry if something isn’t right with your order. Get in touch through our contact form and we"}]}]}

Q: Can I change or cancel my order?

{"type"=>"root", "children"=>[{"type"=>"paragraph", "children"=>[{"type"=>"text", "value"=>"Yes, as long as your order hasn’t been dispatched. Get in touch through our contact form and we’ll do our best to help. Once your order has left us, we’re unable to cancel it."}]}]}

Q: How much is delivery, and how long does it take?

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SUBSCRIPTIONS
DELIVERY AND ORDERS

SUBSCRIPTIONS

What happens if my payment fails?

We’ll let you know by email and try the payment again. You can update your payment details in your account if you need to.

Can I skip, pause or change my subscription?

Yes. You can skip a delivery, pause your subscription, swap your coffee, change the quantity or frequency, or update your address and payment details – all from your account. Just make any changes before your next order is processed. We’ll send you a reminder beforehand.

How easy is it to cancel?

Very easy. You can cancel through your account at any time before your next order is packed, and you won’t be charged for it. We’ll email you before your next order is due, so you’ll always know when it’s coming.

How often can I get deliveries?

Choose a delivery every 1, 2, 4, 6, 8, 10 or 12 weeks – whatever works best for you. We’ll take care of the rest.

Which coffees can I subscribe to, and can I mix them?

You can subscribe to any coffee in our range – and mix and match your favourites in the same subscription.

Is there a minimum commitment?

No. There’s no minimum commitment, so you can enjoy one delivery or keep your subscription going for as long as you like. You can cancel whenever you need to.

How much do I save if I subscribe?

You’ll save 15% on every bag, with the discount automatically applied to every delivery for as long as you subscribe.

DELIVERY AND ORDERS

What if my order is late, damaged or wrong?

We’re sorry if something isn’t right with your order. Get in touch through our contact form and we

Can I change or cancel my order?

Yes, as long as your order hasn’t been dispatched. Get in touch through our contact form and we’ll do our best to help. Once your order has left us, we’re unable to cancel it.

How much is delivery, and how long does it take?

Delivery is free on orders over £25, or £2.95 for orders under £25. Once your order leaves our roastery, Royal Mail usually delivers it within 2–3 days. We’ll email you as soon as it’s on its way.

Where do you deliver?

We currently deliver across the UK.