Our Returns Policy
If you are contracting as a consumer, you may cancel a contract at any time within the cancellation period. This cancellation period begins when you receive dispatch confirmation and ends 14 days after the day on which you receive the goods. You will be responsible for returning a cancelled order to us . You will receive a full refund of the price paid for the coffee subscription and/or product, in accordance with our refunds policy, unless there is any reduction in the value of the goods caused by your handling, in which case the refund will be reduced to reflect this. The refund will include the cost of delivery charges up to our standard delivery charge as a maximum. If the product has been delivered to you before you decide to cancel your contract, you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract.
Our Refunds Policy
If we are providing a refund:
- because you have cancelled the contract between us in accordance with this agreement and within the 14-day cancellation period, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day we receive back from you any goods supplied or, if earlier, 14 days after the day you provide evidence that you have returned the goods. If no goods were supplied, we will refund you by no later than 14 days after the day on which we are informed about your decision to cancel the contract. In this case, we will refund the price of the product or subscription in full;
- for any other reason at our discretion we will notify you of such refund via email within a reasonable period of time. We will usually process the refund due to you as soon as we can.
We will also usually refund any money received from you using the same method originally used by you to pay for your purchase.
Damaged or Faulty Goods
We will comply with our obligations in relation to damaged or faulty goods in accordance with your statutory rights.